There is a widespread belief that good leaders prevent conflict. The reality is that good leaders know how to manage conflict, because in any environment with diverse people and ideas, conflict is not only inevitable, but necessary for innovation and progress. What makes the difference is not the absence of conflict, but the intelligence with which it is approached.
The Conflict Management Skills Course within the PACT project takes place over 16 hours and is designed both for employees who want to better manage interpersonal conflicts, as well as for those who have coordination roles and need to mediate tensions in their teams.
The ability to identify and address conflicts is the first step in any effective resolution. Many people avoid naming a conflict for fear of making it worse. Students will discover that, paradoxically, bringing the conflict to the surface, with tact and courage, is the first step toward resolution.
Approaching conflict through collaboration, not confrontation, avoidance, or capitulation, is the central model of the course. Participants will understand that sustainable solutions are those in which all parties feel a win-win or, at least, respected. Active and empathetic listening in a conflict context are treated as fundamental tools, not optional skills.
The course addresses in detail the emotional dynamics of conflicts: how certain situations trigger intense emotional reactions, what are the behavioral patterns that escalate conflict, and how we can consciously choose constructive responses even under pressure.
Assertive expression in conflict situations, identifying viable solutions and obtaining real commitment from all parties to resolution complete a training course that transforms conflict from a source of stress into a tool for clarifying and strengthening professional relationships.
Skills acquired after the course:
- Competence to identify and discuss conflicts
- Competence to address conflict through collaboration
- The ability to identify situations that generate emotions in conflict
- Ability to identify reactions that can lead to aggravation of the conflict
- Ability to react constructively in conflict situations
- Active listening and empathetic listening in conflict
- Assertive expression skills in conflict situations
- Competence to identify solutions in conflict situations
- Ability to obtain commitment to resolve conflict situations
How can you benefit from this course?
Are you between 18 and 65 years old, are you employed with a work permit in an executive position and do you work in a region of the country other than Bucharest-Ilfov? Write to us at fonduri@trendconsult.eu so that you too can benefit from free courses and counseling.
The PACT project – "Listen, Recommend, Connect, Express", SMIS code 311738, is co-financed by the European Union from the European Social Fund Plus (ESF+), through the Education and Employment Programme 2021–2027. The total value of the project is RON 4.898.222,40, of which: RON 3.955.312,98 – the eligible non-refundable amount from the European Union and RON 697.996,41 – the eligible non-refundable amount from the national budget.